Location: Melbourne VIC (Remote)
Salary: Full time
Salary: $33 – $35 per hour
About the Role
As we continue to grow, we are looking for a Rostering Officer who thrives in a fast-paced, high-pressure environment. This is a remote, full-time position (12-month fixed-term contract with the potential to become permanent), offering flexible hours within a rotating 7-day roster, including days, nights, weekends, and public holidays.
This is not your average admin role; it is a critical operational position requiring precision, urgency, and sound judgement to ensure seamless service delivery and exceptional 24-hour client care across every day of the year.
What You Will Do
- Build, manage, and maintain complex staff rosters using industry-standard rostering software
- Respond quickly to last-minute changes, cancellations, and coverage gaps
- Communicate roster updates to clinical staff, clients, and internal teams clearly and promptly
- Liaise with our clinical staff, clients, and managers to ensure optimal staffing
- Support rostering with accurate documentation and reporting
- Manage competing demands with calmness, clarity, and professionalism
What You Will Bring
- Confident communication skills with a client-first attitude
- A proactive, solution-focused mindset and strong attention to detail
- Ability to perform under pressure and manage time-critical priorities
- Comfortable working autonomously from home with strong tech skills
- Previous rostering or workforce scheduling experience (healthcare preferred but not essential)
- Strong organisational and interpersonal skills, with the ability to adapt in dynamic fast-paced and pressurised environments
- Must have no actual or perceived conflicts of interest that could impact the impartiality and integrity of this role.
Essential Requirements
- National Police Clearance
- Must have a NDIS Worker Screen
- Stable and secure internet connection
- Experience in healthcare or NDIS is highly desirable
- Legal right to work in Australia (must live in Australia)
- Availability to work across a 7-day rotating roster, including weekends and public holidays
- Strong verbal communication skills are essential, including the ability to speak clearly and confidently.
Why Join Us?
- Work from home with a supportive, high-performing team
- Play a pivotal role in delivering life-saving services to clients in their own homes
- Be part of a mission-driven organisation that operates 365 days a year to support those in need
- Join a respected, fast-growing organisation setting new benchmarks in clinical care in the community
- Know that your contribution makes a real difference to the vulnerable people we serve every shift, every day