Location: South Melbourne, Melbourne VIC
Job Type: Full time
Salary: $30 – $31 per hour
Benefits
- An emotionally healthy workplace to promote your well-being.
- A warm and social work environment where laughter is welcomed.
- Diagonally across from South Melbourne Market in the heart of South Melbourne. A foodie heaven!
- High-end IT systems & super-fast internet maximise your efficiency. Staff training and finely tuned processes take much of the guesswork out of your day.
- Dedicated staff-only areas, including a private bathroom, bike racks, lockers, and a sunny kitchen with a coffee machine. This all adds a nice touch to coming to work.
- Plenty of public transport options – just a quick tram ride from the city.
Job Overview
Reporting to the Office Manager, you’ll be a customer service professional who takes pride in your work and has a superhero level of empathy for patients.
You’ll work alongside some of the loveliest people, including a team of eight other front desk staff, 16 GPs, two nurses, an Office Manager, and a Practice Manager.
If you can handle busy situations with a smile and the patience of a saint, we’d love to hear from you.
Essential Skills and Attributes
- Previous experience in a medical reception with Best Practice software administration, or customer service role.
- Experience using Best Practice software or similar medical software, and ideally HotDoc.
- IT proficiency with Windows-based software such as Word and Excel.
- Excellent interpersonal and communication skills (both written and verbal).
- An ability to work productively within a team environment but also be able to work independently.
- You’re able to communicate with a diverse range of people.
- Prioritisation and organisational skills.
- A willingness to learn new skills on the job.
- An understanding of medical terminology is desirable.
- Multitasking skills.
- An appreciation of diversity and inclusiveness.
Key Responsibilities
- Provide an OUTSTANDING level of service – you’ll play a vital role in helping every patient seamlessly access first-class healthcare.
- Greet patients, schedule appointments, and maintain records and accounts as required.
- Use your exceptional phone manner to handle and direct all inbound calls and process patient requests.
- Process payments.
- Obtain medical reports and records from external practices and businesses as required.
- Handle incoming and preparation of outgoing emails, faxes, and post.
- Maintain the appearance of the clinic.
To be considered for the position, you must:
- Hold a current Working with Children Check.
- Have some customer service experience.
- Have a recent National Police Check or be willing to apply for one.
- Be an Australian citizen or permanent resident, or a New Zealand citizen.