Location: Brisbane QLD
Job Type: Full time
Salary: $29 – $40 per hour
The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.
About the role
- Assisting the Restaurant & Bar Manager with day-to-day operations of all Food & Beverage outlets.
- Maintain a constant focus on providing an excellent guest experience at all times.
- Lead, mentor and train the food & beverage team, ensuring a fun and energetic working environment.
- Assist in recruitment and induction of new team members.
- Ensure that team members are briefed on all specials and standard menu items.
- Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment.
- Handle any escalated guest complaints
- Provide courteous, efficient and professional service to exceed guest expectations.
- Ensure accuracy whilst ordering and delivering food and beverage orders.
- Know the hotel products & facilities and upsell at every opportunity.
- Maintain standards of hygiene for food handling and presentation.
- Liaise with the Kitchen on special requests or delayed meals.
- Supervise day-to-day food & beverage requirements.
About You
- Have an absolute “can-do” attitude.
- You will ideally have previous experience in a similar role, and are looking to work in a larger operation or a Team Leader ready for their next step.
- Previous experience within a hotel environment is preferable, however, not essential.
- Flexibility to work a variety of shifts as the business requires, including late finishes, weekend and public holidays.
- Good knowledge of food and beverage service and products.
- Have Responsible Service of Alcohol certification (mandatory).
- Well-groomed and professional in appearance.
- Flexible to work variable shifts including early starts, weekends and public holidays.
- RSA & Food Safety Certificate is essential.
The benefits for you
- Fun & flexible work environment
- We love to celebrate through reward & recognition programs, benefits, regular team events & fun days.
- Sense of belonging through diversity & inclusion
- Accor Worldwide discounts.
- Learning & development for your career progression
- Subsidized onsite parking & discounted Air Train weekly pass